Credentialing Specialist Team Lead

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Credentialing Specialist Team Lead today with Parallon.

Job Summary and Qualifications

The Credentialing Team Lead assists the Credentialing Manager with the training and supervision of the Credentialing Processing Center (CPC). The Credentialing Team Lead will work closely with personnel to deliver quality work and seek direction on issues resolution. Serving in this capacity, this individual must demonstrate strong commitment to stakeholder relationships by taking ownership of issues and facilitation effective outcomes in a timely manner.  

In this role you will: 

• Provide introductory and ongoing training and education to staff to ensure that policies and procedures are followed.  
• Meet with the Manager regularly to effectively communicate and resolve issues, set and prioritize goals, and improve processes.  
• Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards.  
• Handle difficult customer follow up problems.  
• Retrieve and review performance reports.  
• Assures that all provider credentialing is timely and accurate for all customers.  
• Maintain established departmental policies and procedures, objectives, and customer service policies,  
• Assist Manager with development and implementations of CPC project action plans.  

Qualifications: 

• Associate degree or equivalent combination of education and experience required, bachelor’s degree preferred 
• Minimum two years’ experience in healthcare credentialing (i.e., healthcare facility, managed care setting, credentials verification organization, or Medical Staff Office), required.  
• Experience with Credentialing Accreditation by Joint Commission or National Committee for Quality Assurance, preferred.  
• Detailed working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred Professional telephone etiquette  
• Able to work with minimal supervision and works well in both individual and group environment.  

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Credentialing Specialist Team Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.